They also have a missed class fee, where if you miss class without canceling, you will be charged a fee within seven days of class. They have a late cancellation fee that you will be charged if you cancel class within 12 hours of class time. If you cancel a class more than 12 hours ahead of time, you’re all set and there’s no penalty. If you have an issue with your ClassPass membership and need help, the best way to reach customer experience members is via their online contact page. If you have more than 10, you’ll lose them. If you don’t use all of your credits in a given month, ClassPass will roll over up to 10 credits to the next month. Do credits roll over if I don’t use them? ![]() How can I pay for ClassPass?ĬlassPass accepts all major forms of payment (minus cash) and you can add a new credit card via your account settings at any time. ClassPass FAQīefore we show you just how far ClassPass can take you in each city, let’s answer some basic questions you might have. They also now offer ClassPass Live, which lets you stream workouts via your phone and computer and get some of the best workouts in the country right in your living room or home gym. The app also allows you to see friends’ schedules, discover new gyms, and get class recommendations based on previous workouts. You keep going until you’re out of credits for the month. You then book fitness classes for a certain amount of credits.įor example, you might purchase a 45-credit pack for the month, and you could book a yoga class for 7 credits, a spin class for 4 credits, and a kickboxing class for 5 credits. To use the app you simply purchase a class package, or get recurring monthly class credit packs. The company has grown rapidly – it acquired Guavapass in January 2019 – and has been called the Uber of fitness classes. The “fitness-pass” business model basically acts as a middleman between users and gyms, allowing users to find open spots in classes and try different workouts, and allows gyms to maximize their reach and connect with new consumers. The current CEO is Fritz Lanman, and the company boasts over 45 million annual reservations booked. There are a variety of classes available, like pilates, strength training, studio fitness, martial arts, and much more.įounded in 2013 by Payal Kadakia, the company was originally called Classtivity before it became ClassPass, Inc.
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